SurveyYoda

Or, why sometimes a bit of reflection is a good thing I’ve developed a new habit of late, heading to one of several local coffee shops in my town when I need to write, and to do so in a…

Despite the fact that the Mahoney family motto is “Princeps Emere, Humilis Vende”, I am often reminded that humility and the related attributes of kindness, patience, and acceptance are the real secrets to personal and professional growth. Being humble does…

Yes, yes. I know the quote mis-attributed to Drucker1 reads “strategy”, and not “process”. In my experiences across three (four?) industries, so many organizations talk (and certainly write on their websites) about culture, but default to enabling, measuring, and rewarding…

I don’t know anything. There’s a song line, I think perhaps from U2, or Rod Stewart, or Crosby, Still and Nash, that goes something like “I wish I knew now what I knew then”. I may have made that up,…

“That’s it! I’m never going back there again!” I’m sure many of us have had these thoughts run through our heads so loudly we worry they may actually leak out of our ears. In this case, my wife was almost…

or, How I learned to Stop Worrying and Love Good CX As I’ve grown older (but not up, and Mr. Buffet likes to say), I find myself saying many of the things I swore to myself I’d never say.  More…