“All politics are local” As a political science undergrad, this quote of Tip O’Neill’s is one very familiar to me. This new spin on it struck me me this past weekend as I was hitting the local farmer’s market and…
Listen to SurveyYoda, You Should
As someone with a few years (going on 12!) under my belt either managing a customer service organization or working with clients to create and manage their own CEM and customer listening programs, I thought it might be of value…