Ahh, siblings. Love them, tolerate them, avoid them, you can’t always help but be related to them. Lucky for me, my brothers and I have grown closer over the years, and this year was a great year for The Brothers…
Leaving us, all my heroes are
This really must stop. I fully recognize that this is an impossible request, but really: you must stop leaving me. I’m shattered to report that my uncle, Col. George M. Connell, USMC (ret) passed away yesterday. Appropriately, many of us…
Until Morale Improves, Continue the Beatings Will
It’s easy to forget that the relationship between employer and employees is not just an analogue to businesses and customers. They are, for all intent and purposes, exactly the same. There is an exchange of goods and services (work) for…
Time to Fire Your Customer, It Is
In my role as a strategic solutions consultant, I work with my colleagues to accomplish two objectives: understand what our customers are trying to do and why, and effectively communicate the power of our solutions. A recent conversation with one…
Source of Good CX, the Holidays Are
Ahhh, holidays. I use that word, holidays, in both senses: a break from the regular working life usually spent with friends and family that often involves travel, and the traditional celebrations occurring near the end of the calendar year. They…