For those of you paying attention, you’ll have noticed that I didn’t completely address my friend Steve’s suggested topic in my last post. For those that did, very good, yay you. Now put your hand down and give someone else…
A Lousy Friend, I Am
No, no, I really am. Allow me to ‘splain. This topic came from one of my oldest friends, Stephen, who prompted me with, “The benefits of longstanding friendships, and how to keep those friendships over time and distance–and through a…
Bites the Dust, Another Chapter
Yes, yes, I know. I solicited feedback and suggestions on topics for discussion, and then completely ghosted. I (being the Irish American, I can say this) performed an Irish goodbye. As has been said before, and often, by me: mea…
Writers’ Block, I Have
Hmm. “Block” might not be the write word. I have several topics I’d like to discuss, but have decided to hold off for now. One topic I’d dearly love to discuss in gory detail I’m prevented from sharing due to…
Golf, I Learned Techniques for Getting Things Done From
I am, without any doubt and by any measure, the world’s worst golfer. Ever. Ever ever ever. Ever*. But no one, and I mean no one, has more fun or derives more pleasure playing golf than I do. And while…
Jimmy Buffett, A Model Leader Is
Yes, that’s right. You can take your Lincolns, your Washingtons, your Jobs, your Musks, your Bartlets, and you can keep them*. My model for leadership is that carnival master, that purveyor of cheeseburgers in paradise, that summer break playlist perennial,…
Excite Me, Goals Do
Oh, for the love of all that is good and holy, why on earth would I follow up the clichéd listicle with GOALS of all things?!? Seriously, most days I don’t know what I’m thinking, either. But hang on… My…
A Listicle, It Is Time For
I am certainly a creature of habit (as has been noted elsewhere), and I do love me some tools. So, for the two of you following me here, I thought I might make note of a few of the tools…
A Checklist Completed, I Have
OK, so, let’s see… Huh. How did that last one get on the list. Oh, wait! I remember! Last week, we received first a text, then a voicemail, and finally and email, each announcing a “stay-in-place” was in effect at…
Central to My Perspective, Customer Experience Is
I find it fascinating (say that word like Spock, raising one eyebrow, please) that I have been in and around the Customer Experience space for more than 20 years at this point. I started out as the sole customer support…