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The Ideal Experience, They Deliver
As is our family tradition, the Mahoney clan retreats to a lovely resort each winter just before the turn of the new year. It’s a boisterous, quiet, exciting, relaxing time, and easily one of my cherished times of the year,…
The Bane of My Existence, RFPs Are
138 pages. That’s the length of the last RFP response I worked on. Seriously. RFPs are simply one of the worst customer experiences anyone might possible encounter. They are often complex documents, requiring assemble of resources from all across an…