“That’s it! I’m never going back there again!” I’m sure many of us have had these thoughts run through our heads so loudly we worry they may actually leak out of our ears. In this case, my wife was almost…
Homecoming 2022
or, How I learned to Stop Worrying and Love Good CX As I’ve grown older (but not up, and Mr. Buffet likes to say), I find myself saying many of the things I swore to myself I’d never say. More…